FAQ
How does the GQ Box work?
What comes in my GQ Box?
Get ready for the best gear! Each quarter, GQ editors hand pick the very best grooming, apparel and lifestyle products and accessories. Each box is valued at over $200, but you only pay $59 per box—and shipping is free.
As a GQ Box subscriber you also get exclusive access to the Member Store where you can find must-have products curated by GQ editors. You’ll get deep discounts you won’t see anywhere else (we’re talking up to 75% off retail price!). Trust us, there are some pretty rad deals.
How do I sign up for GQ Box?
Glad to hear you want in! You can sign up here.
Select the plan that works best for you—quarterly or annual.
How long will my GQ Box Membership last?
As long as you're subscribed to GQ Box, we'll continue to ship you a new box each quarter.
Can I change my subscription term – from quarterly to yearly, or vice versa?
You’re always in the driver’s seat and can modify your subscription any time. To make changes, do one of the following:
1) Sign in to your account here: www.gqbox.com/account/login
2) Hit up our Customer Care team
Membership & Subscription
Can I skip a box?
Most definitely. If you need to skip a box, there are two ways to do it:
1) Sign in and make the change in your account.
2) Reach out to our team and we'll help you out.
Do you offer boxes or products other than the GQ Box?
Your GQ Box is only the beginning of your membership. In addition to your box, you have exclusive access to limited-edition boxes, plus must-have products at super-deep discounts. Visit the Member Store to get the goods!
How do I reactivate my subscription?
Super simple. To reactivate your subscription, do one of the following:
1) Sign in to your account
2) Hit up our Customer Care team
My Account
How do I change my shipping address?
Piece of cake. To update your shipping address, do one of the following:
1) Sign in to your account
2) Hit up our Customer Care team
Please note, we can no longer ship to military AA, AE or AP addresses due to postal regulations.
Can I temporarily change my shipping address?
Yes, by signing into your account.
Once logged in, click “Mailing Address” located under the “Account Information” tab and enter your new address. Then, set the duration of your temporary move. Once done, click “Save Changes”.
Note: To ensure your changes are processed in time, be sure to update your information before the end of the month prior. For example, you must update your address on or before November 14 to ensure your Winter box is shipped to the updated address.
How do I change my billing information?
Super simple. You can change your billing info by taking one of these steps:
1) Sign in to your account
2) Hit up our Customer Care team
Can I update the email address associated with my membership?
You bet. Either sign in to manage your account, or get in touch with our team to update that email address.
1) Sign in to your account
2) Hit up our Customer Care team
Billing
How much does the GQ Box cost?
Quarterly: $59
Annual: $216
We know, this is an epic deal.
Tell your friends!
When will I be charged for my first box?
Our boxes ship on the 15th of February, May, August, and November.
As a new Quarterly (Pay Per Box) subscriber, you’ll be charged on the day you sign up. Then as each subsequent box ships, you will be charged on or around that date. As a new Annual (4 Boxes) subscriber, you’ll be charged on the day you sign up for 4 boxes. After those 4 boxes arrive, you will be charged for the next 4. For example, if you order on Jan 25th, you will be charged and your first box (of 4) will be shipped at that time. Your additional boxes would be shipped on Feb. 15th, May 15th, and August 15th. Your renewal will be charged on Nov. 15th, and your next box sent at that time. Annual boxes ship on the same date as quarterly boxes.
When will my subscription renew?
Quarterly (Pay Per Box) subscribers are charged on the 15th of the month we ship for each quarter - February 15, May 15, August 15, November 15. In most cases, you will be notified sufficiently in advance to being charged for your next box.*
If you sign up in between box shipments, as a new member close to the next box shipment, you may be charged for your second box before your first box arrives. So, you might receive two boxes back-to-back, and you’ll be charged back-to-back as well. *In this scenario, you may not receive a notification in advance of the charge for your second box.
Annual (4 Boxes) subscribers get a notification sufficiently in advance of being charged for your next 4 boxes. We charge for all Annual (4 Boxes) renewals on set dates (February 15, May 15, August 15, November 15) for your next 4 boxes.
What payment method can I use to buy a GQ Box Membership?
Existing members can use Visa, MasterCard, Discover, America Express, PayPal, and Apple Pay.
New members can use Visa, MasterCard, Discover, American Express, PayPal, Shop Pay, and Apple Pay.
I got charged for a box last month and then got charged again this month, but I still haven't received my boxes. Is this a mistake?
Probably not. As a new subscriber, you get charged for your first box on the day you sign up. All future boxes will be charged on or around the 15th day of each new quarter (in February, May, August and November). Because of this timing, if you sign up as a new member at the end of the quarter, it’s possible that you’ll be charged for your second box before you receive your first box.
What happens to my GQ Box membership if you can't successfully charge me for my next renewal term?
If we’re not able to charge you after multiple attempts, your account will be canceled. But don’t sweat! You can always reactivate your account online or by reaching out to Customer Care, or by signing in to your account: www.gqbox.com/account/login.
Shipping & Tracking
How much does shipping cost?
You’re already covered! Your GQ Box membership includes shipping costs if you’re getting your box delivered in the contiguous U.S. If you’re getting your box delivered to Alaska, Hawaii, or any U.S. territories, it’s $10 for shipping and handling.
GQ Box Member Store orders over $50 ship in the contiguous U.S. absolutely free. Orders less than $50 are charged $6.95. Orders shipping to Hawaii, Alaska and other U.S. territories are charged $9.95.
Do you ship GQ Boxes to U.S. Territories, APO/FPO, and international addresses?
We definitely ship to all U.S territories. If you’re placing an order outside of the contiguous U.S., there’s just an additional $10 fee for shipping and handling per shipment. Unfortunately, we don’t ship internationally outside of those locations or to military AA, AE or AP addresses.
How can I track my package?
As soon as we get your order on its way, you’ll get an email from us at hello@gqbox.com with your tracking info. You can also sign in to your GQ Box account and track your order: www.gqbox.com/account/login.
Or you can contact us and we'll give you the status of your order.
When does the GQ Box ship?
We know you want your box pronto! We ship your order within 72 hours from when we charge it and work hard to get it out as quickly as possible, so sometimes we’re able to get it into your hands even sooner.
I never received my box...now what?
Shoot! Let’s get that fixed. First, check your tracking details to locate your order. If the tracking status says that the package was delivered, but you haven’t received it, please contact us. If your tracking status says that the package hasn’t moved for five days since the last status update, please reach out to us and we’ll get it sorted out.
When is the last day to place an order to get it before the holiday season?
In the contiguous United States*:
Order by 11:59PM PT 11/14 for delivery by 11/22
Order by 11:59PM PT 11/29 for delivery by 12/7:
Order by 11:59PM PT 12/14 for delivery by 12/24
Outside the contiguous United States (HI, AK, PR)*:
Order by 11:59PM PT 11/6 for delivery by 11/22:
Order by 11:59PM PT 11/20 for delivery by 12/7
Order by 11:59PM PT 12/8 for delivery by 12/24.
*These are our best estimates. Delivery is not guaranteed. For up-to-date order information, refer to the shipment tracking information found in your shipping confirmation email.
Member Gifts
I’m a new member. Do I get a gift?
Every now and then we include a free gift for new members. Whenever a free gift is included, it’s clearly outlined on the website.
I was offered a gift when I signed up. When will I get it?
Your free gift is included in your first box, right alongside the rest of your items. If it's not in your first box, please reach out to our Customer Care team at 1-855-932-1103 or help@gqbox.com.
Products
Will I get the same products more than once in my box?
The genius of the GQ Box is that it's a curated membership. That means you get unique products in every single box. We track your box history, with all the products you've received, so that every box is full of new good stuff. If you do somehow get a repeat product, please reach out to us and we'll fix it in a snap.
Can I choose the products in my box?
We let the GQ editors work their magic and curate every box. We take this unique approach because our experts have access to the top gear, from grooming to apparel to accesories to lifestyle products, and we want to bring you only the very best.
I am allergic to one of the products in my box. What do I do?
We definitely recommend that you test out new products before using them. Before you apply any new product to your skin, locate a small and inconspicuous area to test (like behind your ear or near your hairline). If you notice an allergic reaction, stop using the product immediately and contact a medical professional. If you already applied the product generously and didn't test, please stop using the product right away and get in touch with a medical professional.
I loved one of the products from a previous box. Can I buy it through my membership?
Lots of the stellar products you get in your box are also for sale in the Member Store. Check out the Member Store here: www.gqbox.com/collections
If the product you dig isn't available in the Member Store, you can buy it through the emails you get from us help@gqbox.com. You can also find the product by checking out the pamphlet included in your box and following the links to purchase. Be sure to take advantage of your exclusive GQ discount codes when you get them!
Is there a limit to the number of products I can purchase in the Member Store?
We want to ensure that all of our members have the opportunity to shop the incredible deals within our Member Store. While there's no limit to the total number of different items you can purchase in the store, we do limit the purchase of our Limited Edition or speciality boxes to 3 per member.
What are Add-Ons and how do they work?
We're excited to introduce ADD-ONS for GQ Box!
This feature allows recurring customers to customize their upcoming box by adding select products at a special discounted price- for a limited time only.
Here’s how it works:
1. Log in and go to My Account.
2. Click on the "Customize" button to begin.
3. Select the add-on’s and quantity of each that you’d like on the "Add-ons" page.
4. Review your total Add-ons cost plus tax, for the next billing cycle.
5. Click Confirm to finalize your selections.
For Quarterly members, the add-ons will ship along with the upcoming box and will have the same tracking as the box.
For pre-paid (Annual) members the add-on will have a separate order from the upcoming box and will ship separately.
Important: Add-on items can only be selected once and cannot be changed after confirmation.
How do I see what Add-On's I've added to my upcoming box?
If you need a reminder of the add-on's you selected for your upcoming box, just follow the steps below:
- Log in and go to My Account.
- Click on Box Status.
- This page will show you what is coming in your next box.
For Quarterly members, the add-ons will ship along with the upcoming box and will have the same tracking as the box.
For pre-paid (Annual) members the add-on will have a separate order from the upcoming box and will ship separately.
Important: Add-on items can only be selected once and cannot be changed after confirmation.
Can I return an Add-On or get a refund?
We don’t offer returns on Add-Ons, but if something shows up damaged or goes missing, we’ve got you! Just reach out to our Customer Care team and we’ll get you taken care of ASAP.
My Add-On didn’t arrive, what happened?
If there was a hiccup with your payment, your Add-On won’t make it into your box. Need help updating your payment info? Our team is happy to help.
Returns & Replacements
My box and/or some of its contents arrived damaged. Can I get replacements?
Oh no! We want you to have a seamless experience, every time. So if you ever get products that don’t meet your expectations, please reach out and we'll make it right.
One of the products is missing from my box. Can you send it to me separately?
Every box comes with a pamphlet that lists out what comes in that box. If something is listed in the pamphlet that’s not in your box, please reach out to us and we’ll ship you the product right away! If we’ve run out of that item, we’ll send another item of the same value to you immediately.
Can I return my box for a refund if I don’t like the products?
Unfortunately not. We work to introduce you to the best products each quarter, since our GQ editors are experts. Some products may be a better fit for you than others, but that’s part of the fun—and it’s the service our editors provide: helping you learn about new products. We encourage you to share your goods with your pals, and hopefully next quarter’s box will include products you really dig.
I got the same product twice. Can I get a replacement?
Oops. You shouldn’t have received a product that you already got in a previous box. However, we can’t guarantee you won’t receive a repeat product if you previously canceled and resubscribed. Please get in touch with our Customer Care team and they’ll send you a substitute:
How long does it take for me to get my replacement?
Replacements will ship within 72 hours. You will receive an email with the tracking information once it's on it's way.
I just canceled my subscription. Will I still receive my replacement item?
Well that’s a bummer. The GQ Box just won’t be the same without you! But for sure, you’ll still get your replacement item. Just be sure to request your replacement item before you cancel.
Member Store
Who can shop in the Member Store?
The Member Store is an exclusive benefit for active GQ Box subscribers. Just skipped a box? Not a problem. You can access the Member Store even if you skipped this quarter’s box.
Can I return my order?
Due to the nature of the products we offer, all sales in the Member Store are final and are not eligible for returns or exchanges. If your item arrives damaged, send us a photo to help@gqbox.com and we’ll do our best to make it right.
What are the shipping terms within the Member Store?
All orders over $50 ship for free. Orders under $50 are subject to a $6.95 shipping fee.
Do you ship GQ Box Member Store Orders to U.S. Territories, APO/FPO, and international addresses?
We ship to all 50 states and all U.S territories. Unfortunately we don't ship internationally or to APO/FPOs.
How soon can I expect my Member Store order?
We work hard to ship your order within 3 business days from when it’s placed. As soon as we get your order on its way, you'll get an email from us at help@gqbox.com with your tracking info.
Do you offer promotions or discount codes within the member store?
From time to time, we do offer discounts on select items throughout the store. Be sure to subscribe to our emails and sms to hear about our latest member store promotions and offers. Keep a special eye out for our Friends & Family sale in the summer and Black Friday during the holidays!
Can I send items from my Member Store order to someone else?
Yes you can definitely change the shipping address to the recipient of your choosing. Please keep in mind that all items within that checkout will be shipped to the address you provide at the time of order placement. We are unable to change the shipping address once the order has been submitted. Want to shop and ship to yourself? Simply start a new order and enjoy your member-exclusive savings!
These deals are so good! Is there a limit to the number of products I can purchase in the Member Store?
In order to allow all members the opportunity to shop the amazing deals within the Member Store, we limit the purchase of any single item or bundle to 5, and any Limited Edition or specialty box to 3 total units per purchase. Each member can purchase a total amount of 10 of the same single items or bundles and a 5 of the same Limited Edition or specialty boxes.
I just cancelled my subscription. Will I still receive my Member Store purchase?
As long as you ordered your member store items before you cancelled you will still receive your Member Store purchase. If you miss getting access to exclusive deals, reactivate your subscription!
Cancellations
How do I cancel my membership?
We’re super bummed, but no sweat. If you decide to cancel, your membership will stop at the end of your current term. And just remember, the GQ Box membership is non-refundable.
You can cancel by:
Reaching out to our Customer Care team
Logging into the member portal
Help! I canceled my subscription before the month ended but I still got charged for the next box. Can I get a refund for that box?
If you’re a quarterly subscriber, to be sure you will not be charged for the next quarter’s box, you must cancel by the last day of the quarter prior. For example, cancel on or before November 14th to avoid being charged for the Winter box which is charged on November 15th.
If you canceled your subscription before the quarter ended but were still charged for the next box, please reach out to us by contacting Customer Care by phone or email.
Email: help@gqbox.com
Our team will respond within 48 business hours.
Phone: 1-855-932-1103
I paid for my box but canceled my subscription right after. Will I still receive my box?
Bouncing so soon? No hard feelings. You’ll absolutely get any boxes that you’ve already paid for.
What's the deadline for cancelling my subscription?
- Quarterly subscribers: To avoid any unexpected charges, be sure to cancel before the 15th of each quarter.
- Annual subscribers: We’ll email you 30 days before your renewal date with your renewal charge information. Be sure to cancel your membership before the renewal date in that email to avoid any unexpected charges.
*Please note: Once your membership renews, you won’t be able to cancel your current term.
Gift Cards
How To Send A GQ Box Membership As A Gift?
The are two ways to gift a GQ Box Membership.
- The first way is by purchasing a Digital Gift Card. These are available for anyone to purchase! We offer Gift Cards in set increments of $50, $100, $150, $200 USD. Recipients can use the Digital Gift Card to purchase a subscription plan of their choice.
- The second way is to purchase a Gift Subscription. We offer it in increments of 6 month (2 boxes) or 1 year (4 months). Please note these do not automatically renew, are not eligible for choice products if applicable, and not able to shop the member store.
What is a Gift Subscription?
A Gift Subscription is a purchase for the box to be shipped to the recipient. It can be purchased in increments of 6 months (2 boxes) or 1 year (4 boxes). Prices are below:
- 6 months (2 boxes): $120 (plus applicable tax)
- 1 year (4 boxes): $220 (plus applicable tax)
Please note the below:
- Gift subscriptions do not automatically renew.
- Gift Subscriptions are not eligble for choice products if applicable.
- Gift Subscriptions can not shop the member store.
For more options you can purchase a gift card here.
Do GQ Box Gift Cards Expire?
GQ Box Gift Cards do not expire and there are no fees associated with use of a Gift Card. Gift Cards may only be used to purchase products and services on gqbox.com. After purchase of a Gift Card, an electronic Gift Card code will be emailed to the designated recipient for use toward purchases on gqbox.com. Gift Card recipients must be or become a GQ Box member and agree to and comply with these Gift Card Terms. Gift Cards can only be used as initial payments, they may not be used for recurring subscription payments.
How Do I Redeem A Gift Card?
Head to gqbox.com and select your new membership! You can use the Gift Card during checkout and the Gift Card amount will be discounted from the total. Any remaining balance will automatically apply to future purchases in the store. Gift Cards can only be used as initial payments, they may not be used for recurring subscription payments.
Because GQ Box is a subscription-based service and subject to our Box Subscription Terms, you will need to enter your credit card details to finish signing up even if the Gift Card amount will cover the initial purchase amount.
Gift Card Terms
Gift Cards are only available in USD and memberships can only be fulfilled to US addresses. Gift Cards may only be redeemed toward the purchase of eligible goods on gqbox.com. Eligible purchases and pricing of such goods are subject to change in our sole discretion. Any remaining account credit associated with a gqbox.com account following redemption of a Gift Card cannot be transferred to other accounts. Memberships purchased with Gift Cards will be automatically renewed after the applicable term expires unless otherwise cancelled.
Gift Cards are single-use. If used at checkout, the Gift Card amount will be applied to the total purchase amount at checkout and any remaining balance can be used to purchase additional products on gqbox.com. Gift Card balances cannot be used for recurring payments on subscriptions. If the Gift Card holder's purchase exceeds the amount of the Gift Card's balance or available credit, the Gift Card holder must pay the difference.
Gift Cards are not returnable for a cash refund, redeemable for cash, or redeemable for more than face value. We reserve the right to refuse, cancel, or hold Gift Cards without notice. In such instances, other than for suspected fraud, we will elect to produce a refund or a replacement Gift Card. We reserve the right to correct the balance of Gift Cards issued in an incorrect denomination if we believe that a clerical or accounting error has occurred.