FAQ

How does the GQ Box work?

What comes in my GQ Box?

How do I sign up for the GQ Box?

How long will my GQ Box Membership last?

Can I change my subscription term – from quarterly to yearly, or vice versa?

Membership & Subscription

Can I skip a box?

Can I have two or more GQ Box subscriptions?

Do you offer boxes or products other than the GQ Box?

How do I reactivate my subscription?

My Account

 How do I change my shipping address?

Can I temporarily change my shipping address?

How do I change my billing information?

Can I update the email address associated with my membership?

Billing

How much does the GQ Box cost?

When will I be billed for my first box?

When will my subscription renew?

What payment method can I use to buy a GQ Box Membership?

I got charged for a box last month and then got charged again this month, but I still haven't received my boxes. Is this a mistake?

What happens to my GQ Box membership if you can't successfully bill me for my next renewal term?

Shipping & Tracking

How much does shipping cost?

Do you ship GQ Boxes to U.S. Territories, APO/FPO, and international addresses?

How can I track my package?

When does the GQ Box ship?

I never received my box...now what?

When is the last day to place an order to get it before the holiday season?

Member Gifts

I’m a new member. Do I get a gift?

I was offered a gift when I signed up. When will I get it?

Products

Will I get the same products more than once in my box?

Can I choose the products in my box?

I am allergic to one of the products in my box. What do I do?

I loved one of the products from a previous box. Can I buy it through my membership?

Is there a limit to the number of products I can purchase in the Member Store?

Returns & Replacements

My box  and/or some of its contents arrived damaged. Can I get replacements?

One of the products is missing from my box. Can you send it to me separately?

Can I return my box for a refund if I don’t like the products?

I got the same product twice. Can I get a replacement?

How long does it take for me to get my replacement?

I just canceled my subscription. Will I still receive my replacement item?

Member Store

Who can shop in the Member Store?

Can I return my order?

What are the shipping terms within the Member Store?

Do you ship GQ Box Member Store Orders to U.S. Territories, APO/FPO, and international addresses?

How soon can I expect my Member Store order?

Do you offer promotions or discount codes within the member store?

Can I send items from my Member Store order to someone else?

These deals are so good! Is there a limit to the number of products I can purchase in the Member Store?

 I just cancelled my subscription. Will I still receive my Member Store purchase?

Cancellations

How do I cancel my membership?

Help! I canceled my subscription before the month ended but I still got billed for the next month. Can I get a refund for that month?

I paid for my box but canceled my subscription right after. Will I still receive my box?

What's the deadline for cancelling my subscription?

Gift Cards

How To Send A GQ Box Membership As A Gift?

Do GQ Box Gift Cards Expire?

How Do I Redeem A Gift Card?

Gift Card Terms